96c Privacy Policy

96c operates the online casino and sports betting platform accessible at 96c.bar. In the context of this Privacy Policy, "96c", "we", "us", and "our" refer to the operator of the 96c platform. "You" and "your" refer to any individual who accesses, browses, registers with, or uses our platform in any capacity.

This Privacy Policy applies to all personal data collected through the 96c website, including data collected during account registration, KYC verification, payment processing, customer support interactions, and general platform usage. It does not apply to the privacy practices of third-party game providers, payment processors, or external websites that may be referenced elsewhere.

96c is committed to handling personal data responsibly and to maintaining the trust of every player on our platform, particularly our Bangladesh-based players who rely on mobile financial services such as bKash and Nagad for their transactions.

96c collects personal data in several different ways depending on how you interact with our platform. The categories of personal data we may collect include the following:

We collect only the data that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, or religious beliefs.

3.1 Direct Collection

The majority of personal data we hold about you is provided directly by you when you register for a 96c account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or participate in a promotion or survey. The accuracy of this data is your responsibility, and you are required to keep it current.

3.2 Automated Collection

When you use the 96c platform, we automatically collect certain technical data about your device and browsing behaviour through cookies, web beacons, server logs, and similar technologies. This data helps us maintain the security of the platform, diagnose technical problems, and improve the overall user experience. You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

3.3 Third-Party Sources

In limited circumstances, 96c may receive personal data about you from third-party sources, including identity verification service providers used during the KYC process, payment processors such as bKash and Nagad for transaction confirmation, and fraud detection partners. Data received from third parties is handled with the same level of care as data you provide directly.

96c uses the personal data it collects for the following purposes, each of which is grounded in a legitimate operational, legal, or contractual basis:

• Account management: To create, maintain, and secure your 96c account, including verifying your identity and age (21+ requirement) during the registration and KYC process.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods, and to maintain accurate transaction records in BDT.
• Service delivery: To provide access to casino games, live dealer tables, slots, crash games, and cricket and sports betting markets available on the 96c platform.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and communicate important account-related information.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other activities that violate our Terms & Conditions.
• Responsible gaming: To monitor gaming behaviour and intervene where patterns suggest a player may be experiencing difficulties, in line with our commitment to player welfare. See our Responsible Gaming page for more information.
• Legal compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities, and to maintain records required for audit purposes.
• Platform improvement: To analyse aggregate, anonymised usage patterns in order to improve platform performance, navigation, game selection, and the overall player experience.
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal updates) and, where you have consented, promotional communications about bonuses and new games.

96c does not use automated decision-making processes that produce legal or similarly significant effects on individual players without human review.

5.1 We Do Not Sell Your Data

96c does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your information is shared only in the limited circumstances described in this section.

5.2 Service Providers

We share personal data with carefully selected third-party service providers who assist in operating the 96c platform. These include identity verification providers, payment processors (including bKash and Nagad infrastructure partners), game software providers (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi), fraud detection systems, and IT infrastructure providers. All service providers are contractually obligated to process your data only as instructed by 96c and to maintain appropriate security standards.

5.3 Legal Obligations

96c may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 96c, its players, or the public. Any such disclosure will be limited to what is strictly required by the relevant legal obligation.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal data held by 96c may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will take reasonable steps to ensure that your privacy rights continue to be respected and that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the 96c platform. They allow us to recognise your device across sessions, remember your preferences, and gather analytical information about how the platform is used. 96c uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

6.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function correctly, including maintaining your login session and processing transactions securely. These cannot be disabled.
• Analytical cookies: Help us understand aggregate usage patterns — for example, which games are most popular, which pages receive the most visits, and where users encounter errors. Data is processed in anonymised or pseudonymised form.
• Preference cookies: Store your platform settings and preferences so you do not need to reconfigure them each visit.
• Security cookies: Assist in detecting fraudulent activity and protecting your account from unauthorised access attempts.

6.3 Managing Cookies

You can control or delete cookies through your browser or device settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. Disabling analytical or preference cookies will not prevent you from accessing the platform but may reduce the quality of your experience.

96c retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum period of five years following account closure, to meet anti-money-laundering and record-keeping obligations.
• Transaction records: Financial transaction data is retained for a minimum of five years from the date of each transaction.
• Support communications: Records of support interactions are retained for up to three years from the date of the last communication.
• Technical and log data: Server logs and technical data are typically retained for 12 months before being anonymised or deleted.
• Marketing consent records: Records of your consent (or withdrawal of consent) to receive marketing communications are retained for the duration of your account plus two years.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

As a registered user of 96c, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of access: You may request a copy of the personal data 96c holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to legal retention obligations that may require us to retain certain data regardless of your request.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a complaint or dispute is being resolved.
• Right to data portability: Where technically feasible, you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. Once you object, we will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

Please note that exercising certain rights (for example, requesting erasure of your account data) may result in the closure of your 96c account where retaining that data is necessary for the account's continued operation.

96c takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and the 96c platform.
• Secure, access-controlled storage for all personal data and financial records.
• Regular security assessments and vulnerability testing of platform infrastructure.
• Strict internal access controls limiting which staff members can view personal data, on a need-to-know basis only.
• Two-factor authentication options for account access to protect against unauthorised login attempts.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play an important role in protecting your account by keeping your login credentials confidential and reporting any suspicious activity to us immediately at [email protected].

96c is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory step in the 96c registration and KYC process, and accounts belonging to underage individuals will be closed immediately upon discovery, with all associated balances voided.

If you have reason to believe that a minor has provided personal data to 96c without appropriate parental consent, please contact us immediately at [email protected] so that we can take prompt remedial action.

96c reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When material changes are made, we will notify registered players via a prominent notice on the platform or through your registered contact method. The date of the most recent revision is displayed at the top of this page.

Your continued use of the 96c platform after a Privacy Policy update constitutes your acceptance of the revised terms. If you do not agree to the updated policy, please cease using the platform and contact support to discuss your options.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 96c handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.

Written enquiries: [email protected]

Please include "Privacy Request" in the subject of your message and provide your registered account username so that we can locate your records efficiently. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).