Responsible Gaming at 96c
96c believes that gambling should always be an enjoyable and controlled activity. We provide every player with the tools, information, and support needed to keep gaming fun — and to step back when it stops being so.
96c is strictly an adults-only platform. All players must be 21 years of age or older to register, deposit, and play. Age verification is mandatory for all accounts.
At 96c, we are proud to serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — as a safe and reliable entertainment platform. We understand that the vast majority of our players enjoy casino games, cricket betting, and slots purely for fun and recreation. However, we also recognise that for a small number of people, gambling can develop into a problem that affects their finances, relationships, and mental wellbeing.
Our Responsible Gaming programme exists to protect every player on the 96c platform. We take this obligation seriously. The tools and resources described on this page are available free of charge to all registered users, and our support team is on hand 24/7 to assist anyone who has concerns about their own gambling or that of someone they care about.
Gambling should never be viewed as a source of income or a way to recover financial losses. It is a form of entertainment that carries inherent risk. Please ensure you only wager amounts you can genuinely afford to lose, and that gambling remains one enjoyable activity among many in your life — not the central focus of it.
Take Control of Your Play
96c provides a range of self-management tools that any registered player can activate at any time, with no waiting period or penalty.
Set a daily, weekly, or monthly cap on how much you can deposit into your 96c account. Once your chosen limit is reached, further deposits are blocked until the period resets. You can lower your limit at any time — increases take effect only after a mandatory 7-day cooling-off period to protect against impulsive decisions.
Define the maximum amount of time you want to spend on the platform per session or per day. When your limit approaches, you will receive an on-screen reminder. When it is reached, your session will be automatically ended, giving you a natural pause to reassess whether you wish to continue.
Need a few days away from the platform? A time-out lets you pause your 96c account for a period of your choosing — 24 hours, 3 days, 7 days, or 30 days. During this period you cannot log in, place bets, or make deposits. The time-out cannot be reversed early once activated.
If you feel you need a longer or permanent break, self-exclusion allows you to close your 96c account for a minimum of 6 months, or permanently. During a self-exclusion period, you will not be able to access your account, and 96c will suppress any promotional communications to your registered contact details. To initiate self-exclusion, contact our support team directly at [email protected].
Your full betting history, deposit and withdrawal records, and session logs are always available in your account dashboard. Reviewing this data regularly helps you stay aware of your spending habits. Reality check notifications can also be enabled to remind you how long you have been playing mid-session.
All 96c accounts must pass identity and age verification (KYC) before withdrawals are processed. Players found to be under 21 years of age will have their accounts closed immediately. If you suspect an underage individual is using the platform, please contact our support team right away.
Is Gambling Becoming a Problem?
Problem gambling can affect anyone, regardless of income, profession, or background. The following warning signs may indicate that gambling has moved beyond healthy recreation.
- Spending more money or time gambling than you originally planned, and finding it difficult to stop once you have started.
- Chasing losses — continuing to gamble in an attempt to win back money you have already lost, which often leads to larger losses.
- Borrowing money from friends, family, or financial services to fund gambling activity.
- Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
- Feeling anxious, irritable, or restless when not gambling, or when attempting to reduce or stop gambling.
- Hiding your gambling activity from people close to you, or lying about the amounts you have won or lost.
- Gambling as a way to escape stress, loneliness, depression, or difficult life circumstances rather than for entertainment.
- Experiencing financial difficulties — struggling to pay bills, rent, or other essential expenses — as a result of gambling losses.
If you recognise two or more of these signs in yourself, we strongly encourage you to use one of 96c's player protection tools or to reach out to our support team immediately. Asking for help is a sign of strength, not weakness.
Quick Gambling Health Check
Ask yourself these questions honestly. If you answer "yes" to two or more, consider using our responsible gaming tools or contacting support.
Tips for Responsible Play
Following these simple principles will help ensure your time on 96c remains a positive experience.
Decide on a fixed amount you are comfortable losing before you open the platform. Use the deposit limit tool to enforce this boundary automatically. Never chase losses beyond your pre-set budget.
Treat gambling like any other leisure activity — something you do for a defined period, then stop. Avoid extended, unplanned sessions. Use the session time limit feature to enforce natural breaks.
All casino games and sports bets carry a built-in house edge. There is no strategy that guarantees a profit over time. Approach every session as entertainment spending, not an investment opportunity.
Avoid gambling when you are emotionally distressed, tired, under the influence of alcohol, or dealing with financial pressure. These states impair judgement and increase the risk of impulsive decisions.
Maintain a full and balanced life outside of gambling. Prioritise family, work, physical health, and social connections. If gambling starts crowding out these priorities, it is time to step back.
If children have access to your phone or device, use screen locks and password protection to prevent them from accessing the 96c platform. Never share your login credentials with anyone under 21.
If you feel that gambling is having a negative impact on your life, or if you simply want to talk through your options, our 96c support team is available around the clock — 24 hours a day, 7 days a week, 365 days a year, including Eid, Pohela Boishakh, and all Bangladeshi public holidays. Reach us at:
[email protected]Please mention "Responsible Gaming Request" in your message so that our dedicated responsible gaming team can prioritise your enquiry. All communications are treated with complete confidentiality.
Our Commitment to Player Welfare
96c regularly trains its customer support staff to identify signs of problem gambling and to respond with empathy, care, and appropriate escalation. We monitor account activity for behavioural patterns that may indicate a player is in distress, and we may proactively reach out to players whose activity raises concern — including unusually large deposits, extended loss streaks, or erratic betting patterns.
We also conduct periodic responsible gaming reviews as part of our broader commitment to maintaining a safe, fair, and enjoyable platform for all Bangladesh players. We believe that a sustainable gaming business is one where players remain in control, enjoy their experience, and return because they want to — not because they feel compelled to.
For Friends and Family
Concerned about someone else's gambling? You can contact our support team on behalf of a family member or friend. While we are unable to disclose account-specific information to third parties, we can provide guidance on the available tools, support pathways, and how to start a constructive conversation with someone who may be struggling. We can also block an account if a registered player has provided written authorisation for a trusted contact to act on their behalf.
Financial Hardship Support
If you are experiencing financial hardship as a result of gambling, please contact us immediately. We can arrange an immediate account restriction while you stabilise your situation, and we can ensure that no marketing communications reach you during this period. Our team can also direct you to information about financial counselling services available in Bangladesh. Please do not wait — the sooner you reach out, the sooner we can help.
Play Smart. Play Safe. Enjoy 96c.
Now that you know how to use our responsible gaming tools, explore everything 96c has to offer — live casino, cricket betting, and top slots — all with instant BDT payouts via bKash and Nagad. For players aged 21 and above only.
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